ServiceLevelAgreements

Service Level Agreements - MSPs detecting invoice anomalies?

Improved identification of billing anomalies AI and ML?

The complexity of telecom agreements, products, and invoicing processes make telecom invoices perhaps the most mind-boggling invoices produced by any industry. Thus, billing errors, and anomalies are normal. As of late, AI and Machine Learning (ML) are helping make new ways to deal with billing anomaly identification more viable. Here are a few things:

Anomalies are a typical issue in many industries - and the telecommunications industry has something reasonable. Telecommunications anomalies can be related to network performance, security breaches, or fraud and can happen anywhere in a multitude of telecommunications processes. Lately, AI is being utilized increasingly more to tackle these issues.

Telecommunications invoices are quite possibly the most mind-boggling types of invoices created in any industry. With the large number and variety of potential products and services, errors are unavoidable. Products are composed of product attributes, and it is a large number of these qualities and their different combinations that lead to such variety.

Added to this is the complexity of the invoicing process, which presents a variety of challenges. A repetitive invoice is a normal invoicing process, yet any remaining invoices or invoice requests cause a deviation from the standard process - and may cause anomalies.

Joined billing also implies that it is possible to have a single invoice for multi-play contracts with cross-promotions and volume discounts, which can make invoicing troublesome. Furthermore, many companies have an arrangement where various divisions have different billing and payment responsibilities, which also confuses the billing process. Do you still have confusion? Me as well.

As should be obvious, "the usage to be billed" or "the billing journey" is a multi-step process and is laden with traps. Also, here are some more issues…

With 5G, products and services - and in this manner the billing process - become much more complicated. Field Service providers are getting ready to handle different business models, for example, super dependable, low latency communication (URLLC), enhanced mobile broadband (eMBB), or massive machine-type communication (MTC). The deployment of 5G also proclaims a revolution in IoT gadgets.

Field Services: https://neomirav.indowapblog.com/sla-based-services-how-to-integrate-into-fm-and-fsm.xhtml

3GPP with 5G presented the idea of network slicing (NW slice) and related service level arrangements (SLAs) - another view that will add complexity to the billing process.

Networking Service Level Agreements: https://www.extnoc.com/sla-based-services